Frequently asked questions

Restaurant Connect is a reservation and guest management platform. It handles reservations, waitlists and floor management, keeps rich guest profiles, sends automated reminders, and lets you text guests two ways, all in one system designed to keep the room full while controlling costs.

Yes. You can take online reservations directly from Google Maps and from an embeddable widget on your own website. Every booking lands in the same live queue as phone reservations.

You can text guests to confirm bookings and manage your waitlist, and they can reply. When a table opens, a guest gets a message and can respond, so your host is not calling names across a crowded lobby. Texting is unlimited on both plans.

Yes. Restaurant Connect auto-assigns tables and includes overbooking protection, so you fill the floor without accidentally seating two parties at the same table.

iOS, Android, macOS, Windows and any modern web browser. Use an iPad at the host stand, a phone on the move, and a computer in the back office, all in sync.

Card storage is PCI compliant, so you can securely keep a card on file for reservation holds and billing while meeting payment card industry standards.

Book a strategy session by calling 877-234-8783 or using the contact form. We learn how your restaurant runs, configure the system for you, and get you live, typically within 48 hours.

Most restaurants are live within 48 hours of the initial call. We handle the configuration of your floor plan, tables and settings so you are not building it yourself.

Yes. Support and training are included on every plan. Your team learns through a recorded training video they can rewatch any time, which makes onboarding new staff easy.

There are two plans. Premium is $349 per month and includes the full reservation and guest platform. Accelerator is $849 per month and adds operations analysis, a marketing plan built and delivered for you, and ongoing growth guidance. Both include unlimited users and unlimited texting with no per-reservation fees.

No. Neither plan charges a fee on individual reservations or covers. Your pricing stays flat no matter how busy you get.

Yes. If you are not satisfied within 30 days of purchase, we refund you in full. After that you are billed monthly and can cancel any time, with a pro-rata refund on the current month.

No long-term contract is required. After the initial 30-day period, billing is monthly and you can cancel whenever you choose.

Call 877-234-8783 or email info@restaurantconnect.com. Support and training are included with every plan, and Accelerator customers receive priority support.

Yes. Restaurant Connect is used by independent restaurants, multi-location groups, five-star resorts with multiple venues, casinos, private clubs and destination restaurants. Book a strategy session and we will tailor the setup to your group.